Kinan's CV
Kinan Sayedahmad
Banking & Sales | Customer Service | Teller Operations | Cross-Selling
Profile summary
Experienced banking professional with 18 years of background spanning retail branch operations, customer service, and sales. Skilled in managing cash transactions, foreign exchange processing, and cross-selling financial products. Committed to maintaining regulatory compliance and delivering effective customer service across diverse organizational settings.
Career highlights
Branch Operations and Teller Services: Managed daily banking transactions involving cash deposits, withdrawals, cheque processing, loan payments, transfers, and foreign exchange operations.
Customer Service and Sales: Executed sales referrals and cross-sold banking products to existing customers while supporting branch sales activities and promoting credit cards and savings products.
Point of Sale Operations: Handled customer service operations and point of sale activities, managing transactions, stock monitoring, and quality management system maintenance.
Youth Development Programs: Guided a cohort of 10 to 16 individuals through structured community engagement initiatives and organized volunteer activities for youth members.
Key skills
Professional experience
Steered daily branch operations and customer service delivery, reporting to branch management. Directed high-volume cash handling, foreign exchange processing, and transaction verification workflows while maintaining internal procedures and regulatory standards.
- Managed daily banking transactions involving cash deposits, withdrawals, cheque processing, loan payments, transfers, and foreign exchange operations.
- Identified customer needs during interactions to promote credit cards, savings products, and alternative banking channels.
- Executed sales referrals and cross-sold banking products to existing customers while supporting branch sales activities.
- Verified customer information and transactions to detect fraudulent activities and maintain strict compliance with internal procedures.
- Handled sensitive financial data and cash transactions while collaborating with colleagues to ensure operational efficiency.
Managed customer service operations and point of sale activities, handling transactions, stock monitoring, and quality management system maintenance.
- Sold internet services and telecommunications lines by matching offerings to customer requirements.
- Identified sales opportunities during customer interactions and recommended suitable services.
- Handled cash transactions accurately and maintained proper control of daily cash balances.
Reports directly to organizational leadership while guiding youth development programs. Steered a cohort of 10 to 16 individuals through structured community engagement initiatives.
- Organized volunteer activities for youth members by coordinating schedules and logistics for community service projects.
- Mentored participants on leadership development, team collaboration, and practical outdoor survival skills.
Engages with community support initiatives focusing on social welfare programs in Damascus. Collaborates on welfare projects assisting vulnerable populations, specifically children with disabilities and individuals with Down syndrome.
- Contributed to volunteer activities supporting children with disabilities and Down syndrome.
- Participated in community support programs organized for the Syrian community.
Education
Media
- Final year student
Economics and Accounting
- Graduated with a grade of Very Good
Languages
Arabic · Professional
English · Professional